Returns & Exchanges
At Better Buzz Coffee, we want you to love every sip and every purchase. Due to the perishable nature of our coffee beans, we cannot accept returns on food items, but we are happy to assist with exchanges or refunds on merchandise and equipment within 30 days.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate a return request for non-perishable items.
Verify Eligibility
Ensure your merchandise is unused, in its original packaging, and was purchased within the last 30 days to qualify for an exchange or refund.
Pack and Ship
Securely package your items and use the prepaid shipping label provided by our team to send the product back to our roasting facility.
Receive Refund
Once we receive and inspect your item, we will process a refund to your original payment method or ship out your requested exchange item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing